Assistant Manager

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Rosedale Center

Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.

• Assists in developing, inspiring, and retaining top talent
• Maintains a positive work environment that encourages an exceptionally high level of the store morale. Focuses on creating an environment built on teamwork and inspiring a “one team” mentality.
• Coaches, teaches and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high‑performing Sales Associates to assist in their growth.
• Might assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
• Supports the Store Manager’s analysis of the business and helps to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assists in overseeing all aspects of daily store operations.
• Executes action plans to optimize results.
• Ensures sales floor coverage in order to meet customer expectations.
• Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales/operations opportunity, by leading the associates consistently in executing merchandising strategies, operations, loyalty programs and other company initiatives.
• Supports a store’s environment focused on consistently delivering a great in‑store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
• Greets and assists all customers in a friendly manner, sharing information on product, promotions, and loyalty programs.
• Resolves any customer complaints, determines the source of issues and takes initiative to identify and resolve them.
• Acts as the customer experience leader; accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in‑store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1‑3 of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years relevant experience.
• Prior sales management experience.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible…