Retail Party and Event Host (Nights and Weekends

Overview

Store - MSP-ROSEVILLE, MN. Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.

• Event Coordination:
  Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages by creating an environment of fun and creativity; demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members; complete administrative tasks (answering emails, making phone calls, completing paperwork) as needed; adjust plans based on client feedback and needs; create backup or emergency plans; ensure client satisfaction.
• Uphold cleanliness and safety standards; set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide solutions; provide fast and friendly checkout experience.
• Engage customers on rewards programs and private label credit cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey; assist with Omni-channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes; complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; promote a positive image and be a role model for other team members.
• Cross-train in Custom Framing selling and production; participate in daily store cleanliness activities (e.g., sweeping, vacuuming, dusting, restroom upkeep).

• As assigned by management to support store operations.

• Energetic and enthusiastic personality with the ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills and experience working with children and children’s events.
• Strong communication skills (written, verbal, and nonverbal) and listening abilities; strong organizational and problem-solving skills.
• Retail and/or customer service experience.

• Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Reasonable accommodations may be made to enable participation in essential job functions.

• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or during unloading.
• Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Total Base Pay Range for this Position: $13.00 - $15.30 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits vary by position and eligibility and may include medical, dental, vision coverage, 401(k) with employer match, Employee Assistance Program, tuition assistance, and other programs. Details are available from the employer and on the Michaels benefits pages.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations as required by law. If a reasonable accommodation is needed to participate in the application or interview process or to perform the essential functions of the job, please contact Customer Care at