Sales Account Manager

Role Description

• The Sales Account Manager is a full-time, hybrid role.
• This position is responsible for managing and growing a portfolio of customer accounts by understanding client needs, recommending appropriate printing and digital solutions, and ensuring timely, accurate order processing.
• Day-to-day tasks include prospecting and lead generation, conducting sales calls and in-person meetings, preparing quotes, following up on proposals, and coordinating with production and support teams to fulfill orders.
• The role involves monitoring customer satisfaction, resolving service issues, maintaining detailed records in CRM or sales systems, and meeting sales targets and performance goals. The Sales Account Manager will also collaborate with internal stakeholders to optimize service delivery and identify opportunities for upselling and cross-selling.

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to building long-term client relationships.
• Proven Account Management experience, including maintaining and growing existing accounts and handling day-to-day client needs.
• Ability to drive new business through Lead Generation activities such as prospecting, networking, and outbound outreach.
• Excellent Communication skills, including clear verbal and written communication, active listening, and professional presentation abilities.
• Sales experience in printing, marketing services, or related B2B environment preferred, with a track record of meeting or exceeding sales targets.
• Strong organizational and time-management skills, with the ability to manage multiple accounts and deadlines in a fast-paced setting.
• Comfort with basic office software and CRM tools; ability to learn company-specific systems quickly.
• High school diploma or equivalent required; additional education in business, marketing, or related fields is beneficial.