Inside Sales Representative

Inside Sales Representative (Roseville/St. Paul, MN)

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Our client is seeking a customer-focused Inside Sales Representative to support and grow customer relationships while ensuring the timely and accurate processing of orders. This role serves as a key liaison between customers, sales, operations, and internal departments, delivering exceptional service throughout the order fulfillment process. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced manufacturing environment. This is a direct-hire position.

• Serve as the primary point of contact for assigned customer accounts, providing responsive and professional support.
• Partner with Regional Sales Managers to communicate customer forecasts, pricing, delivery schedules, product availability, and special account requirements.
• Manage customer accounts and sales activity using the company's sales and order management systems.
• Process customer orders accurately and ensure timely order fulfillment.
• Prepare and deliver customer quotations while maintaining pricing accuracy.
• Monitor order status, communicate updates, and proactively expedite orders when necessary.
• Plan and maintain inventory programs through collaboration with customers and internal scheduling teams.
• Assist with customer claims by gathering information and entering documentation into the claims management system.
• Submit pricing exceptions and contract pricing requests for internal approval.
• Investigate pricing discrepancies and coordinate appropriate resolutions.
• Communicate pricing updates, surcharges, and other commercial information to customers.
• Gather and share market intelligence and customer feedback with internal stakeholders.
• Anticipate customer needs and proactively resolve service or order-related issues.
• Build strong working relationships with cross-functional teams including Shipping, Scheduling, Purchasing, Credit, and Quality.
• Maintain accurate customer records and account profiles.
• Prepare weekly sales and account activity reports.
• Participate in customer sales calls alongside Regional Sales Managers as needed.
• Maintain regular onsite attendance and contribute to a collaborative team environment.

• Associate's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Minimum of 4 years of inside sales, account management, or customer service experience.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Exceptional organizational and time management skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Strong problem-solving skills and a customer-first mindset.
• Ability to build and maintain positive relationships with customers and internal business partners.

• Bachelor's degree in Business, Sales, Marketing, or a related discipline.
• Experience supporting customers in a manufacturing, industrial, metals, or steel environment.
• Experience with ERP systems or electronic order management platforms.

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Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture.