Engagement Manager

Garda World Security Services U.S.

Become an Employee Engagement Manager with Garda World!

As an Employee Engagement Manager at Garda World, you are responsible for ensuring a seamless onboarding process and maintaining high levels of employee satisfaction and retention by building strong relationships with employees, and enhancing the overall employee experience through effective communication, continuous support and recognizing top performers.

Competitive Salary: $70,000.00 / year

Set

Schedule:

Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and occasional weekend work.

Comprehensive Benefits:
Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth:
Career growth opportunities at Garda World.

Travel:
Travel expectations vary by branch, with daily visits to client sites within the market.

• Be a subject matter expert of all client‑specific requirements and information for current open positions based on utilization of Client Profile Form (CPF) and Open Position List (OPL).
• Actively participate in discussions related to open roles and gain a clear understanding of specific requirements with members of Operation, HR, and TA teams.
• Build excellent relationships with internal/external candidates, using superior communication and customer service skills to provide positive and engaging experiences.
• Extend Job offers and review CPF with candidate to ensure candidate understanding of expectations for success.
• Champion the Red‑Carpet Client Profile Forms, providing upkeep to ensure the forms are maintained and current.
• Ensure employee logistics have been completed to include uniform, CPF, and schedule.
• Build and foster meaningful relationships with new hires and existing employees.
• Execute and coordinate first 90‑day talent touchpoints to include Newhire call within 48 hours, 30‑day survey call, 60‑day email, and 90‑day survey call to enhance the employee experience throughout the employee life cycle.
• Track and analyze all employee communications, engagement activities, concerns, and work to resolve with applicable member of Operations.
• Handles all matters with confidentiality and professionalism.
• Must be available to take calls after regular business hours.
• Must be available to attend weekly after‑business‑hour site visits with new security officers.
• Maintain accurate records regarding effective communication with newly assigned officers.

• Bachelor’s degree in Business‑related field is requested.
• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Proficient in Microsoft Office suite of products (Word, Excel, Outlook).
• Passion to live and impart the core values of Garda World Security.
• Human Resources or management experience in a multi‑site, high volume, tactically focused organization is desirable.
• Experience in a service environment is a plus.
• Must be at least 21 years of age or older as required by applicable law or contractual requirements.
• Add additional qualifications as needed/required.

• Hands‑on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience

• Results and people‑oriented, balancing business considerations.
• Highly organized.
• Self‑motivated with a high sense of urgency.
• Acts with integrity.
• Resilient and adaptable.
• Competitive spirit.
• Ability to develop relationships at all levels.
• Willingness to get involved in all aspects of the business.

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.