Front Desk Customer Service Agent

Join The Josie Hotel as a Front Desk Customer Service Agent in beautiful Rossland, BC. Your focus will be to ensure a welcoming and efficient check-in and check-out process for guests.

As a Front Desk Agent, you are vital to guest satisfaction and hotel operations. You'll greet guests, handle reservations, and process inquiries while promoting available services. This role is full-time and requires working various shifts, including nights and weekends, flexible enough to meet the hotel’s demands.

Key Responsibilities:

• Manage guest check-ins and check-outs professionally

• Promote hotel packages and manage reservations accurately

• Handle cash transactions with accuracy and care

• Respond promptly to guest inquiries and needs

• Maintain up-to-date knowledge of rooms and rate plans

Requirements:

• Computer literacy and familiarity with PMS systems

• Strong service orientation and communication skills

• Attention to detail with numeric aptitude

• Willingness to work a range of shifts including nights

• Legally authorized to work in Canada

Join The Josie Hotel in shaping unforgettable guest experiences.
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