Service Technician

RED Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards.
MAJOR RESPONSBILITIES
Customer Service   Repair, tune and wax guest equipment to their specifications
Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
Ensure all work orders are passed on to Cashier for POS processing
Create a professional, competent, positive impression for the beginner and seasoned guest alike
Maintain a clean, orderly and safe environment
Be knowledgeable about all Red Sports rental equipment and its proper use
Answer guests’ questions and concerns

Rental Fleet Set-up and Maintenance   Mount bindings on new equipment
Repair, tune and wax rental fleet on a regular basis
Regularly inspect fleet for damaged or potentially unsafe equipment
Re-calibrate ski equipment on annual and as-needed basis

Additional Tasks   Maintain service shop equipment as needed; ensure all equipment is in good working order
Maintain clean, tidy, safe workspace
Assist rental floor staff
Help train staff for binding certification

KEY KNOWLEDGE,

SKILLS AND ABILITIES

Education
Post secondary education an asset
Experience
Binding certification preferred (training provided)

Experience with the Wintersteiger SBI stone grind machine and Trim B edger an asset
Ski and/or snowboard product knowledge
Knowledge of Red Mountain Resort and its history an asset
Customer service experience (or demonstrated aptitude)
Service shop experience preferred
Proficiency with Point of Sale (POS) software an asset
Proficiency in Word, Excel, and Outlook in a Windows environment an asset
Physical and Other Requirements
Able to negotiate stairs
Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
Able to mount and adjust ski and snowboard equipment
Able to operate and maintain service shop machinery (grinders, drills, waxers)
Able to be on feet for entire shift

Skills and Abilities

Exceptional interpersonal skills
Good team player
Safety oriented; adheres to industry standards and procedures
Customer service-oriented
Ability to maintain a professional and safe environment
Ability to maintain a friendly, professional attitude in a high-pressure environment