Operations Manager

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, Bio Services and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

The Operations Manager
- Bio Services role ensures all operational activities are executed accurately and timely, following specific procedures and processes defined in work instructions created by Program Managers. The responsibilities of the Operations Manager
- Bio Services involves overseeing all projects performed in the Bio Services area for multiple commercial and government clients and assembling various types of kits and label printing. These materials are stored at ambient (room temperature) to below freezing (including cryogenic) with potentially hazardous properties. This role will also require communicating with Program Managers, scheduling work and supervising staff, writing and updating SOPs, and other project-related activities.

• Lead and direct the safety and quality of daily operations. Oversee all tasks on the floor including Inventory System operations; aid and troubleshoot discrepancies when required.
• Coordinate with program managers, customer service, and logistic center to ensure on-time delivery of project work and deadlines.
• Will effectively communicate to ensure all project related information is conveyed in a timely and comprehensive manner.
• Ensure all activities follow health, safety, and environmental statutory, regulatory, and company regulations.
• Assure the on-time completion of document review (batch records, receipts, shipment orders, daily routine tasks, inspections, and logbooks) for completeness and accuracy. Ensures all job-related paperwork is correct, error-free, and completed as per SOPs.
• Demonstrate solid technical writing abilities. Develop, revise, and assist in writing SOPs, work instructions, deviation investigations, and change controls.
• Maintain and ensure the team remains current on safety, quality, and GMP training.
• Perform administrative tasks including but not limited to scheduling and assigning duties, on call monitoring, attendance, disciplinary action management, planning and time off scheduling, hiring, and payroll.
• Assists with Quality Control tasks such as verification, validation and calibration procedures as required.
• Coordinate stock management and receipt of kit production, packaging, and labeling materials.
• Manage stock levels of kit materials, packaging, and labeling components.
• Ensures project work areas are kept clean and free of any possible safety hazards.
• Monitors the inventory management system, temperature monitoring, and site infrastructure systems.
• Works around hazardous substances and follows all safety guidelines to minimize exposure.
• Assures compliance with cGMP requirements, safety, and company quality systems.
• Responsible for complying with all company and HR policies and procedures.
• Will lead, participate, and contribute to operational excellence and process improvement projects that cost-effectively deliver the business objectives.
• Will always ensure strict client confidentiality.
• To participate and…