Customer Service Representative

From Clutter to Clean — Andrade’s Delivers.

At Andrades Clean Up, we've mastered the art of debris disposal for over 32 years—delivering spotless work sites that inspire productivity and turn heads. Our patented Rayon Bins and up to thrice-weekly sweeps aren't just services; they are our secret weapon for seamless workflows, unbeatable street appeal, and zero distractions on the job.

The Customer Service Representative serves as a key link between customers, office staff, and field crews. This role combines customer support with real-time logistics, including answering client calls and emails, scheduling and dispatching trucks, tracking job progress, and confirming job completion. Bilingual communication (English/Spanish) is required to effectively support customers and crews.

The following duties are representative of the position but are not intended to be an exhaustive list:

• Serve as the primary point of contact for customers via phone and email, delivering professional, courteous, and empathetic service.
• Receive and process new service requests, changes, and complaints; accurately translate customer needs into work orders.
• Coordinate daily dispatch operations by assigning trucks and crews using internal software and mapping tools.
• Monitor and track job status, confirming completion once services are rendered.
• Provide timely updates to customers regarding service schedules, delays, or changes.
• Communicate clearly with drivers and field teams regarding assignments, site requirements, and special instructions.
• Troubleshoot issues such as delays, access problems, or customer concerns; elevate matters as appropriate and follow through to resolution.
• Maintain accurate records, logs, routing data, and documentation within company systems.
• Support customer account setup by collecting service details and ensuring proper documentation and internal handoff.
• Utilize digital maps, site plans, and routing tools to assist with efficient deployment.
• Identify opportunities for workflow or process improvements to enhance efficiency and customer satisfaction.
• Perform additional customer service duties or special projects as assigned by management.

• Minimum of 1 year of experience in customer service, dispatching, logistics, or a related coordination role.
• Bilingual proficiency in English and Spanish (speaking, reading, and writing) is required.
• Strong verbal and written communication skills with a professional, patient, and solution-oriented approach.
• Excellent organizational and multitasking abilities; capable of managing a high volume of calls, emails, and dispatch activities.
• Proficiency with computers and standard office software; experience with dispatch, logistics, or mapping software is a plus.
• Ability to read and interpret digital maps, site layouts, and routing information.
• Strong problem‑solving skills and the ability to remain calm in fast‑paced or time‑sensitive situations.
• High attention to detail and accuracy in data entry and record‑keeping.
• Ability to adapt to changing priorities in a dynamic work environment.
• Customer‑focused mindset with the ability to handle complaints professionally.
• 32+ years in business with a strong reputation for quality and reliability
• Opportunity to support meaningful, large‑scale commercial and construction projects
• A workplace that values initiative, accountability, and continuous improvement
• Exposure to both customer service and operational logistics
• Diverse, bilingual team environment that connects office and field operations
• Competitive pay, commensurate with experience
• Mon‑Fri 8‑5 work week – Full‑time position.

• Employment with Andrade’s Clean Up is at‑will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, in accordance with Georgia law.
• Andrade’s Clean Up is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
• Reasonable accommodations will be provided to qualified individuals with disabilities upon request, in compliance with applicable laws.
• This job description does not constitute a contract of employment and may be modified at any time to meet business needs.
• This position is based in Georgia and is performed in an office environment with frequent computer, phone, and dispatch system use.
• This position is non‑exempt and eligible for overtime pay in accordance with applicable federal and Georgia wage and hour laws.

• If you’re ready to bring your organization, empathy, and dispatch expertise to a team that’s transforming spaces every day, we’d love to hear from you.