Customer Service Specialist

Customer Service Specialist

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer you the opportunity to earn competitive pay as you pursue your passion into a lasting golf or tennis career.

The Customer Service Specialist is an essential role within our growing ecommerce team. Our Customer Service Specialists use creative, 'out of the box' thinking, to do what it takes to exceed customers' expectations and resolve their needs. Answering incoming calls from external and internal customers to facilitate orders, answer inquiries and questions, handle complaints, troubleshoot problems, create cases, create incidents, and provide information, the Customer Care Specialist is sure to be a challenging position.

• Receive inbound phone calls in a professional and courteous manner; handles or escalates appropriately
• Respond to emails or place outbound calls as needed to assist with customer issues
• Researching customer questions via multiple systems
• Guide callers through troubleshooting, navigating the company eCommerce site or answering golf related inquiries
• Collaborates with other Customer Service Specialists and communicates with other business partners
• Identifies more effective and efficient processes and procedures
• Special order liaison between vendor and customer

• High School Diploma or GED
• Min 1 year of call center / or relevant customer service experience
• Savvy at multi-tasking while using technology and simultaneously handling calls
• Knowledge of the golf and tennis industry, a plus
• Call Center experience, highly preferred
• Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus
• Must be able to stand or sit for extended periods of time
• Strategic problem solver who is resolution driven
• Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written.
• Knack for managing multiple priorities and variety resolving unique customer situations
• Quick thinker with the ability to solve problems
• Working in a fast-pace, high performing, collaborative environment
• Strong attention to detail and problem-solving skills
• Ability to adapt to change
• Availability to work varied shifts inclusive of - evenings, weekends, and holidays

Core Values:
Put People First, Innovate Continuously, Lead by Example, Listen and Respond, Include Everyone, Give Back to Others