Customer Service Advisor - Roswell

Customer Service Advisor Position Overview

The Customer Service Advisor at Piedmont Lube Centers, LLC plays an important role in delivering exceptional customer service and helping ensure smooth daily store operations. This individual greets customers, recommends maintenance services based on vehicle needs, accurately processes transactions, and supports the service team in providing a fast, friendly, and professional experience. The ideal candidate communicates effectively, works well in a fast-paced environment, and is committed to delivering quality service while maintaining company standards.

Customer Service

• Greet customers promptly and provide a friendly, professional experience.
• Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
• Answer customer questions and explain services clearly and confidently.
• Accurately enter vehicle information and process transactions using the POS system.

Vehicle Services

• Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades.
• Assist technicians with preventive maintenance services as needed.
• Guide vehicles safely into service bays.

Operations

• Maintain a clean, organized, and safe work environment.
• Support opening and closing procedures as assigned.
• Follow company policies, safety procedures, and operating standards.
• Work as part of a team to keep service flowing efficiently throughout the day.

• Positive attitude and willingness to learn
• Strong customer service and communication skills
• Friendly, dependable, and team-oriented
• Sales or customer service experience preferred
• Comfortable working in shop environments and outdoor conditions
• Ability to stand, bend, and lift up to 50 pounds
• Weekend availability required
• Valid driver's license preferred
• Reliable transportation

• Competitive pay with bonus opportunities
• Medical, dental, and vision insurance options
• Company-paid life insurance
• 401(k) with company match
• Paid time off and holidays
• Company-provided uniforms

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.