Receptionist, Customer Service​/HelpDesk

Job Title:
Receptionist

Duration: 12 months with possible extension

Location:
Atlanta GA 30354

Pay Rate: $18/hr - $26/hr on W2

Job Description:

• To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of and guests of the Experience center.

Roles & responsibilities

• Answer the phones for the company's main switchboard. Transfer phone calls to the appropriate parties.
• Assist with customer questions/concerns as needed, documenting all customer complaints in the system (Internal tracking system)
• Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
• Assist with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
• Coordinate with Security team in granting access to guests and providing guest passes as needed
• Coordinate and assist facilities team with addressing Experience center common area office needs and inputting repair orders into service request system
• Assist Experience center and Customer Relations team with project work as necessary
• Provide occasional facility tours for guests and VIP's
• Escort guests through facility

Qualifications

Required qualifications include:

• High School Diploma or higher
• Minimum 2 years of experience as a receptionist or related role

Schedule

• Regular
  
  Shift:
  
  - 8:30 am-5:30 pm (95% of year)
• This position requires a punctual and dependable individual.
• Occasional early evening shifts for key corporate events

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.