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On-Site BPO Service Delivery Lead – CEECA Hub
Job in
Roswell, Fulton County, Georgia, 30076, USA
Listed on 2026-07-24
Listing for:
Delivery Hero
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Glovo, part of the Delivery Hero Group, seeks a Service Delivery Lead to own a BPO hub location in CEECA. You will be the on-site liaison ensuring a 5-star experience for customers, riders, and vendors. You’ll translate data into actionable operational improvements and work with HQ to implement regional strategies.
Ideal candidates have 3–5 years in customer service ops or BPO management, strong analytics, and excellent stakeholder skills. This is an on-site role with travel to HQ.
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