Customer Service Advisor

About the role

Piedmontlube is seeking a dedicated Customer Service Advisor to join our dynamic team in Roswell, Georgia. This full-time position is ideal for individuals who are passionate about providing exceptional customer support and are eager to contribute to a thriving company in the automotive service industry. As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and fostering positive relationships with our clients.

Location:

Roswell, Georgia
Engagement:
Full-time
Salary:
Competitive, commensurate with experience
Visa:
Sponsorship not available

• Serve as the primary point of contact for customers, addressing inquiries related to services, products, and pricing with professionalism and courtesy.
• Manage incoming calls and emails, ensuring timely responses to customer requests and concerns.
• Assist customers in scheduling appointments for vehicle maintenance and repairs, providing clear information about services offered.
• Collaborate with the service team to ensure that customer needs are met and that service delivery is efficient and effective.
• Handle customer complaints and feedback with empathy, working to resolve issues promptly and satisfactorily.
• Maintain accurate records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
• Provide product knowledge and recommendations to customers, helping them make informed decisions about their automotive needs.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Participate in ongoing training and development to stay updated on product offerings and industry trends.
• Assist in the development of customer service protocols and best practices to enhance the overall customer experience.
• Work collaboratively with team members to achieve departmental goals and contribute to a positive work environment.
• Support marketing initiatives by promoting special offers and services to customers during interactions.

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• A minimum of 2 years of experience in a customer service role, preferably within the automotive or service industry.
• Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using customer service software and CRM systems; familiarity with automotive service software is an advantage.
• Excellent problem-solving skills, with a focus on customer satisfaction and resolution.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal skills, with a friendly and approachable demeanor.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Previous experience in the automotive industry or a related field.
• Bilingual abilities, particularly in Spanish, to better serve a diverse customer base.
• Certification in customer service or related training programs.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Familiarity with automotive terminology and service processes.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as part of a team.
• Excellent listening skills, with a focus on understanding customer needs.

• This position is based in Roswell, Georgia, and requires the ability to work on-site.
• Candidates must be eligible to work in the United States; visa sponsorship is not available for this role.
• The salary for this position will be competitive and based on the candidate's experience and qualifications.