Customer Service Administrator

Rental Relocation is a Corporate Housing Company that offers fully furnished apartments, homes and hotels to business travelers and US Government and Military. The Corporate Housing Administrator is responsible for the property readiness and care of our customers. This position is ultimately responsible for ensuring the quality of our customer experience.

Client Customer Service

• Regular email contact with guests via Tasks
• Processes service request with guests & suppliers using work order system
• Arrival & Departure Coordination with clients/guests
• Tracking of Notice to Vacate (NTV) with guests & suppliers
• Tracking of guest experience surveys and Google Reviews
• Tracking of hotel folios & private rental web-based booking summaries

Unit Set Ups

• Manage vendors for inspections, to set up furniture, housewares, utilities and more
• Enter direct costs for utilities, furniture & other services

Unit Breakdowns

• Manage vendors for inspections, to remove furniture, housewares, utilities and more
• Negotiates damages billing/services/costs with suppliers
• Manage unit move out process & verify for accuracy

Accounting

• Assist with gathering receipts for the credit card statements and complete any necessary follow-up

Qualifications & Experience

• One (1) to three (3) years of experience in hospitality, customer service, housing services, property management, or a related field preferred.
• Exposure to a B2B service environment or corporate clients is a plus but not required.
• Interest in corporate housing, relocation services, hospitality, or housing operations.
• Strong organizational skills with attention to detail and follow-through.
• Clear written and verbal communication skills with a professional, service-oriented approach.
• Ability to multitask, meet deadlines, and adapt in a fast-paced environment.
• Proficiency with Microsoft Office and comfort navigating web-based systems; willingness to learn new platforms.

Education

• High School Diploma required; college degree preferred.
• Training/mentoring opportunities in a supportive, fun work environment

Working Conditions

• In office
• Schedule is 9 to 5 EST, Monday through Friday
• Occasional weekends and after-hours support as needed

Rental Relocation, Inc. is a corporate housing provider based in Roswell, GA. For over 30 years, Rental Relocation has streamlined the process of providing temporary furnished housing for employees by providing an array of housing options from hotels, corporate apartments and private rentals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Rental Relocation, Inc. is an equal-opportunity employer.