Member Service Hybrid Agent; Woodstock

Member Service Hybrid Agent (MSHA) combines teller and member service duties at Delta Community Credit Union, providing high‑quality sales and member counseling while handling deposits, withdrawals, loan payments, and cashing checks.

• Ensure Delta Community Credit Union maintains a good image through accurate account entries.
• Provide superior service to members and guest members.
• Be detail oriented and maintain high accuracy and security.
• Possess strong interpersonal, communication, organizational, and time‑management skills.
• Educate members on emerging banking technologies (mobile, online, Zelle, ATM).
• Identify financial needs and promote, recommend, refer, and cross‑sell products and services with integrity.
• Respond and resolve concerns by partnering with members.
• Process consumer loan applications, including reviewing, analyzing applications and supporting documents.
• Open, close, and perform maintenance on member accounts.
• Possess general knowledge of IRA and HSA contributions and distributions.
• Identify and report suspicious activity (phishing, money laundering, smurfing, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud).
• Identify, prevent, and report attempts to pass fraudulent documentation or identification.
• Serve as a Notary Public, as directed by management.
• May be responsible for daily branch balance reporting.
• Maintain dual‑control protocols as directed by policy and provide dual‑control coverage.
• Assist management with daily opening and closing operational duties.
• Cover concierge desk duties as assigned.
• Process and balance various types of monetary transactions (deposits, withdrawals, loan payments, cash checks, cash advances).
• Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality.
• Complete shared‑branching deposits, withdrawals, loan and mortgage payments.
• Scan checks and negotiable instruments for processing and negotiation, as assigned.
• Meet balancing standards consistently.
• Maintain high level of accuracy and security.
• Develop and maintain credit union relationships.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Flexible in daily work schedule and capable of relieving multiple branch offices in the Atlanta area.
• Extended hours during the week and Saturdays are required.
• Practice safety‑conscious behaviors in all operational processes and procedures.

• High School Diploma or equivalent.
• 1+ years customer service and/or sales experience.
• Ability to perform mathematical calculations with accuracy.
• Comfortable working with little to no supervision in a fast‑paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

• Associate's degree in Finance or related field.
• 1+ years teller experience.
• 1+ years credit union or financial services experience.
• 1+ years loan experience.
• Notary Public certification.
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and My Advocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre‑tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Discount on Gym Reimbursement and Identity Theft Programs