QC & Compliance Liaison

Job Summary:

The QC & Compliance Liaison will report directly to the Supervisor of QC & Compliance. They will work alongside the attorneys, management, clients, and staff in a fast paced, collaborative environment.

The right candidate will have a bachelor's degree from an accredited university or a minimum of 3 years experience in the legal/default servicing industry.

Duties and Responsibilities:

• Assist management with monitoring Client System Workloads department wide, as well as pitch in to help various teams as needed
• Monitor and Ensuring MyWork and Client System Workloads are Completed Timely and Accurately
• Monitor, Digest, and Disseminate Incoming Client Directives and Survey Requests
• Liaise with Management, Ops, and IT for Implementation of New Directives
• Work with Management to Create Comprehensive Training Materials for New Hires, Existing Client Requirements, and New Directives
• Assist management and attorneys with Remote Virtual Trainings for New Hires and Existing Staff
• Monitor Portfolios for compliance with Timelines, as well as Client and Investor Requirements (for example: FLAD, Scorecard Measured Metrics, etc.)
• Assist Management with Scorecard Rebuttals and Remediation Projects
• Timely handle and monitor client escalations to conclusion
• Assist various teams with work assignments and projects based on file influxes, as needed
• Create reports for Management, Attorneys, and Clients
• Assist with clearing Pre-Loss invoicing inquiries
• Assist with Fee/Cost Requests
• Financial QC of Bids, Reinstatement Quotes, and Payoff Quotes
• Regularly interface with clients and promote positive client relations
• Proactively monitor portfolios and client systems to ensure all available holds are raised, as well as place historical holds as needed
• Interface with clients and co-workers virtually (and telephonically) on a regular basis
• Liaise between intradepartmental teams to promote cohesiveness, collaboration, and the MRLP corporate culture
• Communicate with others in a professional and personable manner
• Self starter with strong organizational skills and the ability to work quickly and accurately in a high-volume environment
• Create, review, and edit reports, correspondence, and other documents
• Create, review, and edit all documents related to the foreclosure and title clearance process
• Work effectively and congenially with co-workers and colleagues throughout the firm; promote inter/intra-departmental cooperation
• Develop and maintain strong working relationships with other team members to create a partnership that yields success, predictable results and credibility
• Will perform other duties and responsibilities as needed

Education and Work Experience:

• Associate's degree from an accredited university; and/or
• Minimum of 3 years' experience in the legal/default servicing industry

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to courteously and professionally communicate with clients, management, and team members
• Must provide excellent customer service (internally and externally)
• Must be a self starter and possess good time-management abilities
• Balance team and individual responsibilities;
  Contribute to building a positive team spirit
• Demonstrate accuracy and thoroughness;
  Look for ways to improve and promote quality
• Must demonstrate attention to detail and an ability to follow through
• Must possess exceptional organizational skills, ability to multi-task, and be adaptable to change
• High-level proficiency in MS Office suite
• Proficiency in Default Servicing Client Systems (ICE, Tempo, Vendorscape, etc.)
• Familiarity with firm's case and document management software
• Ability to delegate, follow-up, and monitor tasks to completion
• Ability to operate computer, fax machine, scanner, photocopier, typewriter, and telephone
• Strong written and oral communication and interpersonal skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus. Job will entail occasional out of state travel.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Normal office working conditions, with quiet to moderate noise level within the work environment.
We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.

If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence.
All applicants applying for U.S. job openings must be…