Member Service Hybrid Agent; Roswell

Job Description

The Hybrid Member Service Agent (MSHA) position blends teller and member service responsibilities. The role requires detailed product, credit report, and deposit knowledge, and includes handling deposits, withdrawals, checks, mortgage and loan payments, and other branch transactions. The position also involves sales, member counseling, and cross‑selling of financial products, while operating under full-time, onsite branch conditions. The MSHA must maintain accurate account entries, uphold security protocols, and assist with daily branch operations, including opening and closing duties, and may serve as a notary public.

The role demands strong interpersonal and problem‑solving skills, and requires extended hours, including Saturdays.

• Ensure that Delta Community Credit Union maintains a good image through accurate account entries.
• Provide superior service to members and guests.
• Be detail oriented.
• Possess strong interpersonal and communication skills.
• Have strong organizational and time management skills.
• Educate members on mobile, online, Zelle and ATM banking.
• Identify financial needs and cross‑sell products and services with integrity.
• Respond to and resolve concerns by partnering with members.
• Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
• Open, close, and maintain member accounts.
• Have general knowledge of IRA and HSA contributions and distributions.
• Identify and report suspicious activity (phishing, money laundering, fraud, etc.).
• Identify, prevent, and report attempts to pass fraudulent documentation or identification.
• Serve as a Notary Public, as directed by management.
• May be responsible for daily branch balance reporting.
• Maintain dual control protocols as directed.
• Provide dual control coverage to management for daily, weekly, monthly, and quarterly tasks.
• Assist management with daily opening and closing operations.
• Cover concierge desk duties as assigned.
• Process and balance deposits, withdrawals, loan payments, cash checks, and cash advances.
• Maintain security of cash drawer, negotiable instruments, and credit union documents.
• Complete Shared Branching deposits, withdrawals, loan payments, and mortgage payments.
• Scan checks and negotiable instruments for processing and negotiation, as assigned.
• Meet balancing standards consistently.
• Maintain high level of accuracy and security.
• Develop and maintain credit union relationships.
• Demonstrate knowledge of Delta Community Credit Union products and services.
• Be flexible in daily work schedule and relieve multiple branch offices in the Atlanta area.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast‑paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures, including those related to Bank Secrecy Act regulations.

• Associate's degree in Finance or related field.
• 1+ years’ Teller experience.
• 1+ years’ credit union or financial services experience.
• 1+ years’ loan experience.
• Notary Public certification.
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and My Advocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre‑tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Discount on Gym Reimbursement and Identity Theft Programs