Dispenser R&D IoT System Technician

"Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world.

It starts with YOU.

As the Dispenser R&D System Technician, you will work on Testing and Quality Assurance by conducting system-level testing and validation of IoT devices and firmware. You will also support prototype and commercial dispenser testing. Troubleshooting and Support:
Collaborate with development teams to ensure system compatibility, diagnose and repair hardware and firmware issues, and provide technical support to clients and end-users. You will also provide customer support and technical support to clients and end-users, assisting with device set up, troubleshooting, firmware updates, and providing guidance on proper use and maintenance of IoT devices.

• Run product verification and validation testing to confirm the system (hardware, firmware, and software) meet product specifications and system components are functioning properly.
• Run system regression testing for quality assurance.
• Support the lab coordinator for testing of prototype dispensers and commercial dispenser changes; standard and non‑standard testing.
• Fabricate structures to facilitate dispenser testing; mounting dispensers.
• Participate in test method development.
• Communicate results to the engineering team by documenting results in formal reports and discuss refinements.
• Ability to troubleshoot and diagnose issues as they occur; support engineering teams with solution development.
• Collaborate with hardware, firmware, and software development team to ensure compatibility and integration with other systems and applications.
• Support dispenser complaint resolution by analyzing returned dispensers in the lab and developing solutions with the engineering team.
• Support sales team in resolving issues at customer accounts.
• Support the Onvation SAAS (Software as a Service) to meet system reliability metrics.
• Identify opportunities for mechanical, electrical, firmware, and software improvements.
• Participate in video guides that help the sales team and customers with fixes.
• Travel may be required to customer accounts (2× per year).
• Ensures the lab meets safety standards.
• Maintains lab equipment and tools.
• Keeps the lab clean and ready for possible customer tours.
• Collaborate with warehouse team to ship products to outside labs and customers.
• Run and maintain 3D printers.

Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

• A Bachelor’s in Engineering or a related field from an accredited college or university with a minimum of 5 years or more of experience.
• Basic electrical skills, including batteries and circuit work, reading and deciphering electrical schematics.
• Understanding of power electronics, battery…