Digital Solutions Manager

Looking for a new opportunity....

We create products that deliver energy savings and minimize environmental impact through the use of advanced technologies and tailored services.

CAREL USA, Inc. is an innovative, high-tech company that offers professional development and skills enhancement opportunities, both nationally and internationally working for CAREL means taking an active role in building the company’s success, and enjoying a professional experience that involves developing a spirit of initiative, a sense of responsibility and an aptitude to work within multicultural and change-oriented environment.

Founded in 1973, CAREL is a world leader in control solutions for air-conditioning, refrigeration and heating, and systems for humidification and evaporative cooling. We design our products to bring energy savings and reduce the environmental impact of machinery and systems. Our solutions are used in commercial, industrial and residential applications.

Specifically, we have operations in the Americas (North, Central, and South), Asia Pacific, Africa and Europe; we have 18 fully-owned subsidiaries and 7 production sites, in addition to partners and distributors in a further 75 countries.

Our mission of high-efficiency solutions summarizes the model that CAREL has adopted, both the starting point and the final objective that enclose the entire process, from conception to production and marketing of our systems. Research, innovation, and technology are the keys to our success: for more than forty years, customer needs have been at the center of our design work, so as to offer elements of differentiation in terms of both functions and appearance.

Carel offers great medical, dental, and vision, and life insurance benefits, vacation, sick and personal time, along with a 401k plan.

Find out more about us:

The Digital Services Solution Manager is responsible for the full lifecycle of customer digital solution programs, from requirements definition to deployment and continuous evolution, executing Carel’s digital services strategy across the Americas.

• Strong communication skills, with the ability to engage effectively with customers and internal teams, and translate customer needs into clear functional and technical requirements and define the operational delivery model to ensure compliance with expected service levels
• Demonstrated expertise in software and enterprise IoT applications.
• Exceptional coordination skills, ensuring alignment among customers, internal stakeholders, and digital services partners.
• Strong management capabilities, including the ability to lead people, manage cross-functional projects, and drive initiatives to successful completion.

• Lead the full lifecycle management of customer digital solution programs, from initial requirements gathering through deployment, adoption, and ongoing evolution.
• Manage the operational delivery of the digital solution, by defining technical solution and activating process to be fully in compliance with expected Service Levels
• Translate customer needs into clear, structured, and prioritized requirements, including functional, technical, integration, cybersecurity, and performance expectations.
• Guide customers through the process of identifying the most effective technical path to achieve their objectives while meeting timelines, scalability, and long-term roadmap considerations.
• Negotiate scope, features, priorities, and phased delivery plans to align customer expectations with CAREL’s solution capabilities and execution capacity.
• Document program plans, requirements, decisions, and progress in appropriate internal systems and tools.
• Support strategic accounts and commercial teams by enabling business growth through effective use of CAREL’s digital solutions portfolio.
• Perform other duties assigned by the VP of Marketing.

• To perform this job successfully, an individual must be able to perform each ESSENTIAL DUTY satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Competence on edge monitoring systems, cloud and…