Lead UX Designer

Purpose

This position provides strategic and executional leadership for the UX practice at Floor & Decor. The Lead UX Designer owns the UX vision and quality bar for  and affiliated digital experiences, aligning design decisions to business objectives and customer needs. This role leads a team of designers, shapes design systems and processes, and serves as a senior thought partner to Product, Technology, and business leadership.

• Define and steward the UX vision and strategy for  and beyond, ensuring alignment with business goals and customer needs.
• Lead and develop a team of UX designers—setting direction, providing feedback, and creating a culture of craft and continuous improvement.
• Own the end-to-end research program: define the research roadmap, oversee study design and execution, and ensure insights are operationalized across the product org.
• Serve as the primary UX voice in executive-level conversations, presenting strategies, design rationale, and roadmap recommendations to VP and Director stakeholders.
• Partner with Product, Analytics, Technology, and Marketing leadership to shape priorities and integrate UX thinking early in the planning process.
• Oversee and evolve the design system and digital experience framework, ensuring consistency, scalability, and accessibility across all touchpoints.
• Establish and champion design standards, critique processes, and quality criteria across the UX team.
• Translate high-ambiguity business problems into clear UX strategies, frameworks, and design solutions.
• Lead competitive landscape analysis and emerging UX trends research to inform strategic design direction.
• Drive annotated design handoffs and maintain close collaboration with engineering to ensure design intent is realized in production.
• Participate in and guide UAT processes, establishing acceptance criteria tied to design and experience quality.
• Collaborate with creative, brand, and marketing teams to ensure cohesive customer experiences across digital and physical channels.
• Define team hiring needs and contribute to recruiting, interviewing, and onboarding new design talent.
• Prototype motion and interaction concepts using Principle or equivalent to communicate design vision (Nice to have).

• 6+ years of UX design experience with consumer-facing digital products, including e-commerce.
• 3+ years of user research experience, with expertise across qualitative and quantitative methodologies.
• Experience leading or managing UX designers, including hiring, mentoring, and performance development.
• Deep familiarity with Agile/Scrum; experience embedding UX within cross-functional product teams.
• Exceptional communication and storytelling skills with a track record of influencing VP and C-suite stakeholders.
• Demonstrated ability to define and execute a UX strategy that connects to measurable business outcomes.
• Experience owning a design system or component library at scale.
• Strong analytical mindset; ability to synthesize research, analytics, and business context into design direction.
• Highly organized with the ability to manage team workloads, competing priorities, and executive expectations simultaneously.

• Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or a related field (or equivalent experience).
• 10+ years of UX design experience, with a portfolio demonstrating measurable business impact across large-scale e-commerce or retail platforms.
• Experience building or scaling a UX practice from the ground up, including establishing team rituals, tooling, and design ops infrastructure.
• Deep familiarity with omnichannel retail experiences, including how digital touchpoints intersect with in-store customer journeys.
• Experience owning UX strategy for product discovery, search, and browse experiences in a high-SKU retail environment.
• Proficiency with A/B and multivariate testing platforms (e.g., Optimizely, Adobe Target) and experience using experimentation to validate design decisions at scale.
• Strong working knowledge of accessibility standards (WCAG 2.1 AA) and experience embedding inclusive design practices across a…