GA DDS Level 1 Help Desk Analyst
Job in
Roswell, Fulton County, Georgia, 30076, USA
Listed on 2026-07-01
Listing for:
Buzzclan
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Job Summary
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Provides technical assistance to both internal and external customers in a high-volume call center environment focused on customer service.
Location: DDS Headquarters, Conyers, Georgia.
Bilingual language requirement: Spanish.
Must have: IT Help Desk Call Center experience.
Job Responsibilities- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and elevate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 2+ years of experience performing as a Helpdesk Technician with hands‑on knowledge in resolving issues with Outlook, MS Office, Windows 7 and 10.
- Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
- Knowledge of Apple iOS.
- Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
- 2+ years of experience performing as a Helpdesk Technician, hands‑on knowledge of Outlook, MS Office, Windows 7 and 10, and Active Directory.
- Experience monitoring ticket queues, assigning tickets to appropriate internal and external support staff, and escalating tickets outside SLA until resolved.
- Experience installing and performing minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
- Ability to answer user inquiries regarding computer software or hardware operation to resolve problems.
- Bilingual – Spanish proficiency.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×