VP Technology & Service

Meet Vestis®: For the People Who Make It All Work. At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.

Join us and build a career supporting the people who make it all work.

The Vice President, Technology Delivery is responsible for establishing and leading the enterprise technology delivery model that enables reliable, efficient, and customer-focused execution of technology initiatives. This role provides strategic leadership for technology portfolio governance, delivery excellence, service management, organizational change, and end‑user technology experience to ensure technology investments deliver measurable business value.

• Develops and executes the enterprise technology delivery strategy, aligning technology execution with organizational priorities and business objectives.
• Establishes and leads the technology operating model, integrating portfolio governance, delivery management, service management, organizational change, and end‑user experience into a cohesive execution framework.
• Leads enterprise technology portfolio governance, including prioritization, resource planning, delivery cadence, executive governance, and portfolio reporting.
• Champions the organization's agile transformation by establishing governance, delivery methodologies, coaching frameworks, and operational standards that improve delivery performance and organizational agility.
• Establishes enterprise technology governance processes to improve transparency, accountability, risk management, and decision‑making across technology initiatives.
• Provides executive oversight of technology service management processes, including incident, problem, change, release, knowledge, configuration, asset, and service level management.
• Leads the modernization of technology support services by driving continuous improvement across help desk operations, desktop support, field support, self‑service capabilities, knowledge management, and AI‑enabled support solutions.
• Develops and executes strategies that improve the end‑user technology experience through enhanced support models, communications, training, adoption, and employee engagement.
• Partners with business leaders to ensure major technology initiatives include effective organizational change management, stakeholder engagement, communication, training, and adoption strategies.
• Establishes enterprise service delivery standards, key performance indicators, executive dashboards, and operational scorecards to measure technology delivery effectiveness, customer satisfaction, and business value realization.
• Leads governance forums and executive operating cadences that provide visibility into technology demand, delivery health, change risk, service performance, and strategic priorities.
• Collaborates with Infrastructure, Applications, Information Security, Data, Product, and Digital teams to improve cross‑functional delivery, operational effectiveness, and customer outcomes.
• Develops and manages strategic relationships with technology vendors and service providers, ensuring delivery quality, operational performance, and contractual compliance.
• Leads financial planning activities for technology delivery functions, including budgeting, resource planning, investment prioritization, and operational performance management.
• Builds, develops, and mentors high‑performing leaders while fostering a culture of accountability, collaboration, innovation, continuous improvement, and customer focus.
• Performs other duties as needed.

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field preferred.
• Master of Business Administration or related advanced degree preferred.
• 15+ years of progressive technology leadership experience across technology delivery, portfolio management, service management, enterprise transformation, or related disciplines.
• 10+ years of leadership experience managing…