CRM Architect

Job Title: Senior D365 CRM Architect

Location: Remote

Job Summary: We are seeking a seasoned Senior D365 CRM Architect to lead the end‑to‑end design, implementation, and optimization of Microsoft Dynamics 365 CE (Customer Engagement) solutions. The ideal candidate will have deep expertise in Dynamics 365 CRM modules, Power Platform, and Azure integration, with a proven track record of delivering enterprise‑grade CRM solutions that align with strategic business goals.

• Serve as the lead architect for D365 CRM implementations, upgrades, and integrations
• Design scalable, secure, and performance‑optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules
• Translate complex business requirements into robust architectural designs and solution blueprints
• Oversee solution configuration, customizations (including plugins, workflows, Power Automate), and data migrations
• Provide technical leadership and guidance to delivery teams including developers, consultants, and testers
• Collaborate with stakeholders across IT, business units, and external vendors
• Drive governance around D365 customizations and Power Platform components
• Ensure adherence to Microsoft best practices and enterprise architecture standards
• Lead performance tuning, code reviews, and quality assurance efforts
• Stay current on D365 roadmap and recommend new capabilities where appropriate
• Work with leadership to budget a project
• Pre‑sales experience (ideal if the candidate can upskill and train)

• 8+ years of experience with Microsoft Dynamics CRM / D365 CE, including multiple full‑cycle implementations
• Strong understanding of Power Platform (Power Apps, Power Automate, Dataverse)
• Expertise in data modeling, integrations (Azure Logic Apps, APIs), and security models in D365
• Hands‑on experience with Dynamics SDK, JavaScript, C#, and custom plugin development
• Experience with CI/CD for D365 using Azure Dev Ops
• Excellent communication, leadership, and stakeholder management skills

• Microsoft Certified:
  Power Platform Solution Architect Expert or equivalent certifications
• Experience integrating with ERP systems (e.g., Dynamics 365 Finance & Operations)
• Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer
• Background in industries such as finance, healthcare, or public sector is a plus

Salary and Benefits: The base salary for this position is $106,087–166,709 plus incentives that align with individual and company performance. Benefits available include medical, dental, and vision insurance, a comprehensive employee assistance program, a 401(k) retirement plan, paid time off and holidays, and paid learning days.

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Applicants must reside in the United States or have a valid U.S. address for residence.