Senior IT Administrator

Role Overview

A Senior IT Administrator observes system performance and user issues to provide technical support for computer applications and hardware. The role involves handling user inquiries, documenting troubleshooting activities, and ensuring efficient issue resolution. The Senior IT Administrator will administer the day‑to‑day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.

The Senior IT Administrator will interpret and diagnose technical issues, provide effective solutions for hardware, software, and network‑related problems, and maintain IT/OT equipment. The role also involves monitoring the performance of the organization’s IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.

The Senior IT Administrator will be a fit for this role if they have strong technical skills, excellent communication skills, and the ability to work effectively with both technical and non‑technical stakeholders. The role requires a proactive approach to identifying and resolving issues, as well as a commitment to continuous learning and improvement.

• High School Diploma
• 5‑7 years of experience
• CompTIA A+ certification
• Microsoft Certified Professional certification

• 401(k) with matching
• Family and individual insurance packages
• Paid time off and paid holidays
• Long and short‑term disability
• Supplemental insurance plans
• Employee assistance program
• Employee referral program
• Tuition reimbursement programs
• Parental leave