Software Integration Architect - ServiceNow Architect

The Enterprise Development & Integration department supports enterprise technologies, software development, systems integration, and digital solutions that enable operational excellence and advancement of institutional goals. The Software Integration Architect for Service Now plays a critical role in designing, developing, and optimizing enterprise platform solutions that support these objectives.

At UT MD Anderson, the Software Integration Architect for Service Now provides senior-level architectural leadership across Service Now modules, drives enterprise technology initiatives, and ensures scalable platform solutions align with organizational goals and industry best practices. The Software Integration Architect for Service Now collaborates with technical teams, business stakeholders, and platform partners to support governance, innovation, and long-term platform success.

The ideal candidate possesses a bachelor's degree and significant experience as a Service Now developer and architect with expertise across multiple Service Now modules. Preferred qualifications include experience leading full platform implementations, strong integration architecture knowledge, executive stakeholder engagement skills, platform governance experience, and Service Now certifications such as CSA, CAD, CIS specializations, and Certified Technical Architect (CTA).

Minimum $146,500 - Midpoint $183,000
- Maximum $219,500

Work Location:
Hybrid onsite/remote

UT MD Anderson offers the opportunity to architect enterprise-scale Service Now solutions that directly support a world-renowned mission focused on cancer care, research, education, and prevention. This role provides exposure to complex technologies, strategic leadership opportunities, collaboration with executive stakeholders, and the ability to influence platform direction while supporting professional growth and work-life balance through a flexible hybrid work environment.

Benefits:

• Employer-paid medical coverage starting day one for employees working 30 hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

• Provide and articulate resource requirements for information system projects.
• Analyze project risks and potential institutional impacts.
• Present project information to the appropriate IS Steering Team and related Work Groups.
• Support informed decision-making regarding enterprise technology investments and priorities.

• Manage staff to ensure appropriate human resources are available to meet established priorities.
• Schedule and allocate personnel resources effectively.
• Communicate frequently with management to maintain consistent service levels.
• Support team performance and operational effectiveness.

• Participate in fiscal responsibility activities related to assigned projects and systems.
• Support budget performance for acquisition, development, installation, implementation, and maintenance efforts.
• Contribute to financial planning and resource utilization decisions.

• Design, develop, and optimize scalable Service Now solutions across multiple modules.
• Evaluate new technologies, software, vendors, architecture patterns, and services.
• Identify opportunities for new solutions and applications supporting institutional goals and strategies.
• Lead Service Now platform architecture, integration strategy, scalability planning, and governance initiatives.
• Support enterprise development and technologies utilized across UT MD Anderson.