PC Applications Specialist

• Provide desktop solutions and advanced technical support for applications, systems, software, hardware, mobile devices, audio/visual equipment, and networking
• Provide on-site and remote end-user support and maintenance in the City’s computing and telecommunications environment
• Install, maintain, troubleshoot, and upgrade personal computer operating systems, hardware, software, peripherals, and equipment
• Assess user training needs and guide users in effective application use
• Recommend hardware and software acquisitions based on user and departmental needs
• Administer, troubleshoot, and upgrade mobile devices, including iOS, Windows Mobile, and Android platforms
• Acquire, install, set up, and provision mobile devices; evaluate and recommend mobile technology solutions
• Administer and troubleshoot telecommunications, including desktop phones, accounts, Fonality, analog service lines, and emergency call boxes
• Maintain asset inventory control, mobile device management, system and device images, software updates, patch management, and mobile app monitoring
• Support installation, integration, operation, and maintenance of audio/visual and security equipment
• Provide documentation, operational training, and technical support to end users, staff, user champions, and elected officials
• Escalate unresolved mechanical and application issues to vendors
• Monitor equipment and supply inventories, obtain vendor quotes, prepare equipment specifications, and assist with bid processes
• Communicate with supervisors, departments, employees, the public, and other stakeholders to coordinate work and resolve problems

• Associate’s degree in computer science or closely related field
• One (1) year of experience in personal computer support
• Equivalent combination of education, training, and experience may qualify
• On-call availability
• Ability to learn and apply city or departmental policies, practices, and procedures
• Ability to review, classify, categorize, prioritize, and analyze data
• Ability to coordinate activities and resolve problems using judgment and discretion
• Ability to operate, overhaul, restore, renovate, construct, and rebuild equipment according to standards and specifications
• Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs

Demonstrates expertise in providing technical support for desktop solutions, mobile devices, and telecommunications systems, while effectively managing user training and asset inventory. Proficient in troubleshooting, upgrading, and maintaining hardware and software in a computing environment.

• Desktop Support
• Mobile Device Management
• Telecommunications Administration
• Technical Documentation
• User Training

• Personal Computer Support
• Operating System Installation
• Hardware Troubleshooting
• Software Upgrades
• Mobile Device Administration
• Audio/Visual Equipment Maintenance
• Patch Management
• Data Analysis
• Inventory Control
• Technical Support

• Problem Solving
• Communication
• Judgment
• Discretion
• Coordination

• Associate’s Degree in Computer Science

• Technical Support
• User Training
• Asset Management
• Telecommunications
• Computing Environment

• IOS
• Windows Mobile
• Android
• Fonality
• Desktop Phones
• Emergency Call Boxes