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Customer Service Technician
Job in
Roswell, Fulton County, Georgia, 30076, USA
Listed on 2026-06-22
Listing for:
Gritter Francona
Full Time
position Listed on 2026-06-22
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.
A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
Requirements- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work‑arounds and solutions clearly
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