Case Manager

Overview

The Case Manager plays a key role in interfacing with the legal community to increase reimbursement and resolve open receivables for our clients. You will analyze and respond to attorney communications, negotiate settlements, and identify obstacles to account resolution.

• Provide qualitative analysis of attorney communication.
• Support company practices with patient attorneys through inbound and outbound phone calls through electronic means.
• Disposition legal demands within company guidelines.
• Negotiate settlements with law firms and otherwise communicate to resolve TPL and bodily injury claims.
• Document thorough and accurate records of interactions.
• Identify obstacles to payment and bring to resolution; including updating insurances, updating attorney or adjuster contact information, rebilling or submitting new bills.
• Contribute and employ continuous improvement/best-practice techniques for the overall success of the team.

• Bachelor s degree preferred;
  High School diploma or GED required
• 2+ Years of Bodily Injury Claims Experience required
• 2+ Years experience working with or for law firms is preferred
• Settlement negotiation experience with attorneys
• Ability to provide qualitative analysis of attorney communication and disposition of legal demands
• Strong interpersonal, written, and verbal communication skills
• Ability to work with quality and accuracy
• Computer skills, including navigating multiple user interfaces, and inputting data in software programs