Watchmaker

Brown & Company Jewelers Position Summary

The Watchmaker will be responsible for the repair, maintenance, and restoration of luxury timepieces, ensuring they meet our high standards of quality and accuracy. They must demonstrate excellent technical skills, attention to detail, and strong customer service abilities.

• Diagnose malfunctions and determine repair needs through visual inspection, testing, and disassembly of timepieces.
• Repair or replace faulty parts, including movements, hands, and batteries, ensuring all components function properly.
• Clean, oil, and adjust the mechanisms of timepieces to ensure their continued accuracy.
• Order and maintain stock of watch parts.
• Calibrate timepieces to ensure precise timekeeping.
• Maintain detailed records of all repairs and parts used during servicing.
• Keep a clean and organized workspace in compliance with industry standards.
• Stay current with new technologies and advancements in watchmaking.
• Communicate effectively with customers to explain repair needs, process, and cost estimates.
• Utilize the company POS system to check customers in and out as needed.
• Participate in brand-specific training and certification programs for luxury watch brands, including Rolex, Patek Philippe, Jaeger‑LeCoultre, Breitling, Tudor, Cartier, Tag Heuer, and Hublot.

• Formal training as a Watchmaker.
• Exceptional attention to detail and craftsmanship.
• Excellent organizational abilities.
• Superior communication skills for both customer interaction and internal team collaboration.

• Flexibility to work retail hours, including evenings, weekends, and holidays as needed.
• Ability to perform a variety of tasks in a dynamic and fast‑paced retail environment.
• Must be authorized to work in the United States.
• Proficiency in operating the company's POS system.

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance

Brown & Co is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.