VP, Center of Excellence

SpryPoint Leadership Opportunity

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, Spry Engage, Spry Mobile, and Spry Wallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients.

This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions:
Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention.

The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision.

This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.

The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams.

This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.

Responsibilities

The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.

This includes:

• Defining and owning the CoE strategy across internal teams, SI partners, and clients
• Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion
• Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
• Designing and evolving SpryPoint's certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
• Scaling structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction
• Evolving the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time
• Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes
• Maintaining executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level

Capabilities Building and Development

• Evolve and scale training programs that reduce ramp time and deepen industry, product, and consulting capability
• Continuously improve methodologies, standards, and…