Communications Manager

ROLE SUMMARY Under the supervision of the Director of Operations, the Communications Manager will oversee all daily operations and personnel within the communications center.

The Communications Manager will work closely with the Director of Operations to formulate efficient deployment strategies, ensure that contractual obligations are being met within the appropriate compliance standards and present detailed reports to leadership teams of all contracted facilities.

The Communications Manager may be called upon to function in the capacity of Dispatcher, Dispatch Call Taker, and/or EMT as set forth by company policies and protocols to assure all company tasks are maintained and completed.

This is an Exempt/Salaried position.

KEY RESPONSIBILITIES

Essential Duties and Responsibilities Demonstrates complete knowledge, understanding and compliance of company policies and procedures.

Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.

Ensures security of buildings, Dispatch Center and all other company property.

Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.

Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.

Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.

Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.

Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.

Accepts responsibility for recertification as an EMD and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.

Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.

At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

Follow up with crews so that company goals in regards to response times are maintained.

Ensures all personnel that are assigned to shift report on time, and are in proper attire for the shift.

Record details of calls, dispatches, and messages.

Maintain access to, and security of, highly sensitive materials.

Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Maintain appropriate record keeping in regards to the dispatch program and other documents that are required

Maintain an open line of communication between you and your supervisor.

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Participate in recruiting, interviewing, and the selection employees.

Documentation of all incidents, attendance issue, disciplinary actions and any other occurrences that may need to be…