Operations Manager

Lead Teams. Optimize Operations. Grow Your Career. Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.

Compensation & Work Environment Details:
Salary Range: $63,000 - $73,000 Bonus Target: 15% of annual salary, paid quarterly Auto Allowance & Reimbursement:
Bi-weekly fixed contribution + monthly variable mileage reimbursement Work Environment:
Field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

What You’ll Do:

• Lead & Develop Teams:
  Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence:
  Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management:
  Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy:
  Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance:
  Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership:
  Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities:
  Look for ways to expand services and grow existing client relationships.
• Field Operations:
  Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity
• Manage Fleet & Inventory:
  Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development:
  Identify future leaders and support their professional growth.
• Servant Leadership:
  Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects:
  Lead assigned projects from start to finish.

What We’re Looking For:

• Experience:
  
  5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
• Education:
  
  Bachelor’s degree preferred.
• Leadership:
  Proven ability to manage and develop teams while driving results.
• Analytical
  
  Skills:
  
  Strong Excel and data analysis skills to support decision-making.
• Project Management:
  Organized, detail-oriented, and able to manage multiple priorities effectively.
• Communication:
  Exceptional verbal and written communication skills.
• Customer Focus: A passion for delivering outstanding service and building lasting relationships.
• HR Knowledge:
  Familiarity with hiring, talent development, and performance management.
• Problem-Solver:
  Ability to think on your feet, make sound decisions, and motivate your team under pressure.
• Tech-Savvy:
  Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
• Valid Driver’s License:
  Required, along with the ability to travel regularly throughout the market.
• Physical Requirements:
  
  Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions Comfortable working around unpleasant odors when needed

Why You’ll Love Working with Us: At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life…