Assistant Store Manager - Guest Experience & Ops

will contribute to Smoothie King’s success by assisting the GM in leading

his/her team to create and maintain an exceptional Guest Experience while

upholding brand standards, as well as modeling and acting in accordance with

Northern Blends mission and core values. The Assistant General Manager is

involved in all areas of store operations, which include:

• Leading and developing his/her team

• Ensuring an exceptional Guest Experience

• Providing a high-quality product

• Driving profitability while maintaining a fun and welcoming

atmosphere

Daily Operations

● Fosters a culture of exceptional guest experience

● Reviews store environment and Key Performance Indicators (KPIs)

to identify problems, concerns, and opportunities for improvement, and adjusts

accordingly.

● Drives implementation of company programs through action planning and inspires the team to meet operational standards. Promotes and maintains consistent accountability and adherence to company policies and procedures, ensuring all operational changes

are communicated and implemented.

● Develops and oversees partnerships with local community members and participates in local

events to build brand awareness.

● Uses operational tools, such as Profit and Loss Statement, Business Review, Cash management, Log including banking policies and procedures, Labor Matrix and

Inventory Management tools, to achieve Operational Excellence.

Building Effective Teams

● Challenges the team to achieve results

● Ensures each employee follows and completes Training Tools on The Blend

● Actively manages the team by utilizing performance management tools to support organizational objectives, provide feedback, and set goals

● Recognizes and reinforces individual and team accomplishments by using existing tools and

programs, as well as finding new, creative, and effective methods of recognition.

● Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued

and respected.

● Champions and embodies our culture, mission, and core values.

● Work closely with the District Leader to execute all initiatives in the field.

● Maximize satisfaction through ensuring high levels of Guest service, including oversight of

Guest reviews and escalated Guest issues.

● Works to maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.

● Communicate and manage all marketing strategies and promotions in the store, ensuring proper execution to drive results.

● Understands the local competition and keeps current on changes in the food service landscape.

Composure

● Handles Guest concerns at the store level to the guests’ satisfaction

● Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

● Is considered a confident and/or resource in a tough situation

Essential Job Functions

● Ability to communicate clearly and concisely, both orally and written

● Ability to manage store operations independently

● Ability to manage effectively in a fast paced environment

● Ability to manage resources to ensure established service levels are maintained at all times

● Exceptional Interpersonal Skills

● Organizational and planning skills for yourself and your team

● Strong leadership skills with the ability to coach and mentor others

● Ability to handle confidential and sensitive information

● Available to work flexible schedule, including nights and weekends

● Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and

powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts

(such as almonds), milk, soy, proteins,…