Retail Customer Service
Listed on 2026-07-01
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Retail
Customer Service Rep, Retail Sales, Retail & Store Manager, Retail Associate/ Customer Service
Career Path & Compensation
- Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
- Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
- Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
- Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store
- Free Health Insurance *
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
* No cost for TM only medical insurance when selecting United Healthcare Choice Plan.
Role OverviewHere’s what you can expect as a Retail Customer Service Representative (Pawnbroker). This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
Responsibilities- Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
- Processing sales, loans, and extensions
- Performing opening and closing store duties
As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP.
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as member of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus - Sales background, a plus
- Bilingual, a plus
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