Team Leader $18.50 - Alabama Rd Store

Essential Functions

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers;
  Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team Essential Functions
  • Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
  • Open and/or close the store as key holder/team leader on duty
  • Develop, train, coach and support team members for career growth within the organization
  • Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
  • Adhere to the task outline for the job you are supervising and performing
  • Greet and assist donors/customers;
    Create a customer service standard by ensuring customer needs are met and service is efficient and effective
  • Assist and resolve any complaints and communicate complaints and issues to management team
  • Maintain proficiency for tasks required in all workstations
  • Monitor and maintain overall store appearance and housekeeping to agency standards
  • Perform and assist in all functions completed by store personnel
  • Support in maintaining all company records and reports accurately and in a timely fashion
  • Attend all meetings and training as required by the agency
  • Transfer to any Goodwill of North Georgia store within the territory as needed or required
  • Perform other duties as assigned by management
  Job Requirements And Qualifications
  • High School Diploma or GED required
  • Two to three (2-3) years of experience in retail
  • Associates Degree or completion of related retail management course work preferred
  • Must have excellent oral and written communication skills in English as well as interpersonal skills;
    Bilingual a plus
  • Must be certified and licensed to operate a forklift
  • Maintain dependable transportation and electronic communication device
  • Must be proficient in Microsoft Office
  • Must start employment in acceptable safety work shoes
  • Must be able to adapt to growth and a changing environment within the Agency
  Working Environment Requirements
  • Must be able to work in all types of conditions including heat, cold and dust
  • Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
  • Must be available to work Monday through Sunday during operating hours as needed for business operations
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