Manager, Enterprise Sales Engineering

Job Description

At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remotely if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, , IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT.

• Lead, coach, and develop a team of SMB Sales Engineers.
• Establish clear expectations, performance objectives, and individual development plans.
• Conduct regular coaching sessions, performance reviews, and technical skill assessments.
• Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.
• Create a collaborative, accountable, and customer-focused team culture.
• Recruit and onboard Sales Engineering associates as staffing needs evolve.
• Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.

• Oversee technical sales support for enterprise, commercial, multi-location, and other complex customer opportunities.
• Establish clear Sales Engineering engagement standards, workflows, and service-level expectations.
• Ensure timely and accurate support for technical discovery, solution architecture, proposal development, product demonstrations, RFP responses, and customer presentations.
• Lead or participate in executive-level and technical discussions with customers, technology leaders, consultants, and strategic partners.
• Help Sales teams uncover business and technical requirements involving connectivity, network architecture, security, cloud adoption, unified communications, business continuity, scalability, and operational risk.
• Ensure proposed solutions are technically accurate, operationally supportable, financially responsible, and aligned with customer requirements.
• Provide leadership on complex or escalated opportunities involving multiple locations, advanced routing, network redundancy, managed services, and customised solution designs.
• Promote consultative selling that connects Sparklight's technical capabilities with measurable customer outcomes.
• Support Sales throughout the customer lifecycle, from initial discovery and solution design through implementation planning and hand-off.
• Identify expansion and upsell opportunities within existing customer environments.

• Develop and deliver technical training for Enterprise Sales associates and other customer-facing teams.
• Create discovery guides, reference architectures, customer use cases, competitive positioning, presentations, demonstrations, and technical sales resources.
• Partner with Sales leadership to identify knowledge gaps and prioritise enablement initiatives.
• Support product launches and ensure Sales Engineers and sellers are prepared to position new solutions effectively.
• Improve seller confidence by translating complex technical capabilities into clear customer benefits and business outcomes.
• Develop repeatable solution frameworks for common enterprise applications and industry verticals.
• Establish a consistent feedback loop among Sales, Sales Engineering, Product, Operations, Engineering, Customer Care, and Project Management.
• Represent the needs of Enterprise customers and sellers during product, process, and operational planning.

• Provide technical leadership across Sparklight’s Enterprise product portfolio, including:
  Dedicated Internet Access and business broadband Ethernet Private Line, Ethernet LAN, and Carrier Ethernet services Fiber, PON, FTTx, DOCSIS, and fixed wireless access technologies LAN/WAN, BGP, VLAN, VPN, MPLS, and advanced IP networking Managed routers, firewalls, switches, and enterprise Wi-Fi SD-WAN and multi-location network solutions Business continuity using diverse broadband, fiber, and…