Service Parts Manager

Fleet Pride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

Fleet Pride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

To service customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for Fleet Pride. Work requires substantial knowledge of items sold. Train new employees on counter parts sales procedures.

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensureall walk in customers are greeted immediately and an associate offers assistance within 2 minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old ones and replace with new ones.

• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)

• Minimum of 2 years’ experience in sales; sales of heavy-duty parts preferred.
• Valid drivers’ license with clean driving record.

• Active Listening:
  Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating:
  Conveying information to others in an effective manner.
• Time management:
  Managing one’s time and the time of others.
• Reading Comprehension:
  Understanding written sentences and paragraphs in work related documents.
• Persuasion:
  Persuading others to change their minds or behavior.
• Service orientation:
  Actively looking for ways to help people.
• Ability to lift up to 50lbs.
• Oral Expression :
  The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension:
  The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension:
  The ability to understand information and ideas presented in writing.
• Written Expression:
  The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity:
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deduct…