One Stop Scholarship Specialist-Financial Aid

Position Overview

The following is intended to describe the general nature and level of work being performed. This list of duties is illustrative only and is not a comprehensive listing of all the functions and responsibilities performed.

Position Summary:
This position is responsible for tracking and awarding scholarships funded by the State of New Mexico to eligible students in accordance with state legislation and institutional policies. Plays a key role in the overall scholarship management process. Provides high-quality, one-stop service to students, visitors, faculty, and staff by sharing accurate information about admissions, advising, financial aid, registration, and other Student Services processes, while also performing essential back-office functions within the Financial Aid Office.

Additionally, this position will coordinate the work-study program on campus. This position reports to the Director, Financial Aid.

Duties and Responsibilities:

• Responsible for awarding, tracking and reconciling of the following scholarships:
  • New Mexico Opportunity Scholarship
  • New Mexico Legislative Lottery Scholarship
  • ENMU-Roswell Entering Freshman (Bridge) Scholarship
• Take a leading role in maintaining an electronic process for Scholarship Management.
• Assist in the implementation and delivery of a financial literacy program.
• Receive, deposit, and disburse scholarship funds in accordance with scholarship-specific and campus requirements.
• Maintain strong working relationships with the Business Office.
• Ensure accurate records and proper documentation for all scholarship funds received and disbursed to students.
• Serve as a liaison for all scholarship inquiries, provide students with information on available scholarships, and maintain up-to-date information on the Financial Aid webpage.
• Stay current on changes to New Mexico State scholarships (Lottery, Wartime Veterans, Vietnam Veterans, New Mexico Opportunity, etc.), including award amounts and policy updates.
• Process all scholarships, including internal, external, and state-issued funds.
• Supervise departmental work-study students.
• Responsible for completing specific verification tasks for student financial aid files.
• Process work-study requests, awards, referrals, and timesheets accurately.
• Balance work-study payroll with the Payroll office bi-weekly.
• Reconcile work-study accounts with the Business office bi-weekly.
• Coordinate placement of work-study students and maintain communication with their supervisors.
• Collaborate with off-campus non-profit agencies that hire work-study students.
• Verify financial aid files for accuracy in accordance with Federal and State regulations.
• Train staff and work-study students; assist students and customers at the One-Stop Center.
• Answer telephone inquiries and perform general clerical and office support duties.
• Utilize the Banner financial aid system for processing and recordkeeping of work-study, verification, and scholarships.
• Participate in financial aid workshops for college classes and local high schools.
• Attend Federal and State workshops, trainings, and Banner system training sessions.
• Support all departmental functions and daily operations of the Financial Aid department, including One-Stop customer service activities.
• Provide support to staff while maintaining a high level of confidentiality.
• Perform additional duties as assigned.

• Create an atmosphere of effective, efficient, friendly and reliable service, offering easy access to credible information.
• Serve as the first point of contact for new students and community members, providing information on academic programs, enrollment processes, and financial services.
• Assist students with registration activities, including understanding course offerings, adding, dropping, wait listing, auditing and withdrawing from courses.
• Provide information regarding residency requirements.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid staff, and other division personnel.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to appropriate college personnel per established protocol.
• Assist in developing and updating policies and procedures, ensuring the procedures manual is current.
• Ensure all activities comply with Family Educational Rights and Privacy Act (FERPA).
• Perform duties in accordance with established practices and standards, ensuring safety and efficiency with minimal supervision.
• Support campus events (e.g., orientations; on-campus and off-campus open registration, college fairs, commencement) and assist with special projects, as needed.

• Collaborate with students, parents and college staff to explain admissions and registration processes and requirements.

• Provide information to students and parents about admissions and records, including academic standing, transcript requirements, and residency policies.
• Assist…