Dispatcher – LCCA

Salary: $22.00 per hour

Essential Functions:

• Regular attendance is an essential function of this position.
• Answers all emergency 911 calls.
• Determines what type of emergency help is needed.
• Maintains contact with caller if necessary to relay information to responding emergency personnel and to assist caller in coping with the emergency.
• Interacts with caller in the event of an emergency to obtain medical information that can be relayed to responding personnel and to give caller emergency medical dispatch instructions until emergency medical personnel arrive on the scene.
• Dispatchers law enforcement personnel, fire and emergency medical personnel/units and keeps track of their location and all radio traffic to ensure their safety.
• Responds to officers’ radio inquiries by accessing information from state and federal databases related to criminal history, vehicle identification and other related information.
• Must enter and provide accurate information (including proper identifiers) to law enforcement personnel on warrant inquiries from NCIC and other local files.
• Communicates with other law enforcement agencies within and outside of Lea County.
• Maintains permanent record of all radio traffic for all law enforcement, fire and emergency medical services incidents by entering information into computer as incidents occur.
• Answers all non-emergency calls when relevant city and county offices are closed. Interacts with callers to obtain information related to their concerns and either refers them to appropriate agencies or dispatches appropriate personnel from on-call lists.
• Answers administrative lines during normal working hours. Responds to requests for service at the customer service window.
• Monitors the National Crime Information Center (NCIC) for messages and communicates necessary information to law enforcement officers or other personnel as indicated. Also responds to NCIC messages as needed.
• Inputs NCIC information regarding all wanted persons, missing persons, stolen property, etc.
• Answers alarm lines: medical, intrusion and fire.
• Maintains proper working order of all equipment necessary in the performance of essential duties.
• Will keep work area clean and orderly to maintain a safe and professional work environment.
• Processes all records in accordance with policy, procedures and directives.
• Must be able to receive and transmit information accurately and calmly, even during emergency or stressful situations.
• Employee will be required to perform shift work, attend job-related meetings and training, and may be required to work irregular hours or overtime.

Requirements:

• High school diploma or GED required.
• One year in law enforcement, EMS or fire telecommunications preferred, but not required.
• Ability to communicate orally and in writing in English; bilingual (English/Spanish) helpful.
• Computer literacy required, including the ability to use or learn to use telecommunications-specific systems such as NCIC, CAD, etc.
• Ability to type relatively error-free preferred.
• Must complete and be certified in CPR and first aid prior to admittance to the New Mexico Law Enforcement Academy for emergency telecommunications certification.
• Must be New Mexico Law Enforcement Academy certified within one year of employment.
• Must show ability to obtain NCIC and Emergency Medical Dispatching Certification as well.
• Valid New Mexico Driver’s license.
• Must be able to understand and follow oral directions and instructions. Must also be able to give oral directions and instructions.
• Must be able to read, understand and follow written directions and instructions. Must also be able to give written directions and instructions.
• Must be able to read and understand such items as letters, reports, guidelines, radio logs and similar documents.
• Must be able to write such items as letters, reports, logs and similar documents using proper format and grammar.
• Must be able to effectively safeguard confidential information.
• Must be knowledgeable of standard and departmental policies and procedures in responding to emergency situations and show ability to recall same accurately, under stress. Must show ability to obtain working knowledge of NCIC, CAD, city, county and state laws and ordinances, fire/EMS Resource manuals.
• Must be able to use sound judgment and reason as well as personal experience in order to respond to emergency situations.
• Must maintain mental alertness in order to change tasks or activities on a frequent basis, and to adequately handle high pace and stress of position.
• Must show ability to learn and recall accurately, under stress, locations within municipalities and the County as well as highway locations within the County.
• Must demonstrate emotional stability sufficient to handle extreme stressful situations to include life and death situations.
• Must be able to use tact and courtesy in working with a wide range of individuals and in responding to callers in order to handle emergency situations.