Medewerker Incasso

The Medewerker Incasso works full‑time (32–40 hours) in Rotterdam, handling the collection of outstanding claims arising from cable damage incidents in groundwork projects.

• Manage incasso dossiers and process data.
• Maintain telephone and written communication with claimants and clients.
• Negotiate payment arrangements and resolve disputes.
• Identify problems and proactively respond.
• Create statement of accounts and reports for customers, colleagues, and management.
• Process received payments.

• MBO work and thinking level.
• Positive attitude and strong communication skills.
• Excellent command of the Dutch language in spoken and written form.
• Customer‑orientated and results‑focused work approach.
• Willingness to learn and interest in the intersection of collection and claims handling.

• Opportunities for personal and professional development.
• Access to various internal and external training in Sedgwick University.
• Monthly gross salary between €2800 and €3200 based on a 40‑hour week.
• 28 vacation days annually (full‑time basis) with the option to purchase additional days.
• 8% holiday pay, holiday allowance, work‑from‑home allowance, and travel costs compensation.
• Flexible working hours and possibility to work from home.
• Well‑furnished home‑office setup.
• Coaching and a financial‑wellness budget you to support personal wellbeing.
• Solid pension scheme.

Equal Opportunity Employer. Sedgwick is an Equal Opportunity Employer. The statements contained in this document describe the general nature and level of work for the role. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains discretion to modify the duties as necessary.