Reservations Agent

Would you like to join the Happiness Industry?

We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands).

• Managing individual and group reservations through phone, email, and online channels.
• Ensuring accurate data entry, room allocation, and reservation follow‑up.
• Providing detailed information about rates, availability, services, and hotel facilities.
• Handling modifications, cancellations, and special requests.
• Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.
• Assisting in the creation and implementation of reservation procedures for the hotel opening.
• Ensuring compliance with brand standards and delivering excellent customer service.
• Supporting reporting tasks and maintaining reservation records.

• Previous experience as Reservations Agent or in Front Office roles.
• Experience in hotel openings is highly valued.
• Strong communication and organizational skills.
• Fluency in English and Dutch;
  Spanish is highly valued.
• Knowledge of PMS and reservation systems is a plus.
• Customer‑focused mindset and attention to detail.

• Up to 50% discount in our 4/5 hotels worldwide.
• Free and unlimited online training with The Power Business School.
• Access to our Employee Club with exclusive advantages and discounts.
• Referral program rewarding your recommendations with hotel nights.
• The opportunity to join the reservations opening of a new international hotel.