People Operations Lead

We're on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With Housing Anywhere, Kamernet, and Studapart under our roof, we're Europe's largest student rental platform. You'll find us in Rotterdam, Paris, and Cergy, always guided by our four core values:
Ownership, We are enablers, We are changemakers, and We are connectors.

We are looking for a People Operations Lead to become the operational backbone of our People Ops department, driving essential HR processes across our offices in the Netherlands and France. In this role, you will hold a helicopter view of all HR functions. By coordinating the daily workload distribution, you will ensure every step of the employee lifecycle—from onboarding to offboarding is executed seamlessly.

Based in our Rotterdam HQ, you will interact regularly with our French offices and collaborate with external partners to manage distinct HR legislative environments.

This is a unique role for a highly analytical, detail-oriented professional who thrives on international exposure and wants to own a broad scope of responsibilities.

• Overseeing pre-onboarding logistics:
  Review drafted employment agreements, onboarding programs, initiate and manage Employer of Record (EOR) setup and visa/work permit applications, and process 30% ruling applications prior to new hires' start dates.
• Onboarding program lead:
  Facilitate our structured, week-long HR onboarding program for all new team members to ensure a seamless joining experience.
• Logistics & relocation:
  Coordinate the relocation process for international hires and work on complex cases (escalated by peers), with the support of external experts, if necessary.

• Performance cycles:
  Dispatch and manage the objective setting, the mid-year review, and year-end review cycles within Lattice.
• Data integrity:
  Maintain up-to-date employee records across our HRIS (HiBOB), pension schemes, and external salary systems.
• Manager advisory:
  Proactively inform and guide managers on cycle launches, timeline expectations, and best practices.
• Performance support:
  Provide operational assistance to managers navigating Performance Improvement Plans (PIPs) and sensitive employee relations matters.

• Data & insights:
  Build, track, and analyze key HR metrics including eNPS, turnover trends, survey satisfaction rates, and performance cycle completion rates.
• Annual audit support:
  Submit requested data and documents and execute relevant action items regarding the HR processes, policies, and practices, in collaboration with internal stakeholders and external auditors.

• Payroll execution:
  Oversee accurate and compliant monthly payroll runs for our Dutch and French entities alongside external payroll partners.
• Bonus calculation:
  Calculate the payable amount of bonus at the individual level based on the company’s Short-term Bonus Scheme conditions.
• Workflow coordination:
  Monitor daily workload distribution across the team to guarantee high standards of quality, accuracy, and legal compliance.
• Facilitate the Annual Salary Review process.

• End-to-end offboarding:
  Facilitate the full exit process, including drafting exit paperwork, coordinating exit interviews, dispatching equipment returns (laptops/assets), and executing payroll closeouts.

You will join the People Ops department, which is responsible for the employee experience of around 300 team members spread across 3 international locations and remote setups.

The department consists of 9 team members spanning HR, Recruitment, IT, and Office Management, reporting directly to our HR & Recruitment Director. You will join the HR sub-team as a Senior Individual Contributor, working closely with an HR Generalist and two Office Managers, who also support HR Operations.

We value a high level of ownership, autonomy, teamwork, and a…