Cluster Sales Manager

Join us as

Cluster Sales Manager

Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation; it provides a warm and inviting atmosphere where guests feel like friends.

Are you ready to take charge of driving sales, building strong relationships, and strategically positioning The Usual? This is your chance to make a real impact while contributing to our brand’s growth and success. Join our team and help make The Usual the go‑to destination for conscious travellers.

We are committed to being a hotel that won’t treat this planet like a hotel. We think that travel can be a force for good. Our solution‑oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way.

At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game‑changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality.

Join us and experience a workplace where being your authentic self is celebrated.

As Cluster Sales Manager, you will be the heart of driving profitable business across all B2B client segments:
Corporate Individual, Corporate Groups, and MICE, while also supportively stimulating B2C client segments that are in line with the company’s commercial strategy and plan. In this role you will work for the hotels in Rotterdam and Brussels, and you will also contribute to other and future projects in different destinations. With your strong local network and expertise, you’ll build strong and meaningful relationships and secure partnerships.

Collaborating closely with teams like Revenue, Brand Marketing, and Operations, you will make sure that everything we do aligns perfectly between client needs and hotel objectives. As part of your role, your performance will be measured through agreed KPIs, such as revenue growth, new client acquisition, and client retention within the Corporate and MICE segments. These targets will be set collaboratively to align with business priorities and will be reviewed regularly.

• Develop and perform targeted sales acquisition plans for Corporate and MICE segments in both cities.
• Identify opportunities to grow high‑yield and long‑term business relationships.
• Proactively organize and perform sales activities, including client visits, sales blitzes, site inspections, networking events, and trade fairs.
• Build and nurture relationships with new and existing corporate clients, agencies, and event planners.
• Partner with commercial key players such as destination bureaus, conference centres, hotel partners and others.
• Act as a brand ambassador, ensuring alignment with The Usual’s values and mission in all interactions.
• Develop a deep understanding of client needs and tailor solutions to exceed expectations.
• Achieve and exceed revenue targets for Corporate Individual, Corporate Groups, and MICE. In addition for Brussels, a strong focus on EU/Government related business.
• Maintain accurate records of sales activities, pipeline, and client interactions using CRM tools.
• Monitor market trends, competitor moves, and new opportunities to keep The Usual competitive.

You are an energetic and ambitious professional with a strong sense of responsibility and a sharp eye for commercial opportunities. With your excellent communication skills and your natural flair, you excel at building and strengthening lasting relationships. Time management and organisation come naturally to you, and you consistently achieve your goals. A self‑starter through and through, you thrive on working towards both personal and team targets, with proven success in client acquisition.

Hospitality and customer focus are second nature to you, seamlessly combined with a…