Account Manager

We are Progress (Nasdaq: PRGS) – the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI‑powered applications and experiences with agility and ease.

Join us as a Renewals Account Manager and help us propel business forward.

This hybrid position is based in Rotterdam. Only candidates based in the Netherlands may apply.

• Engage in conversations that result in successful renewals, up‑sells, win‑backs, cross‑sells, and referrals, and identify and transfer new business leads to account management teams
• Reconcile orders against contract parameters to ensure proper license configurations and pricing
• Prepare quotes and process orders of diverse complexity to ensure accurate invoicing
• Manage opportunity pipeline by tracking all customer activity, from prospect to deal closure
• Maintain accurate sales forecast in
• Handle customer inquiries through to resolution while building customers’ awareness and understanding of the product attributes, elements, upgrades and add‑ons
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

• Proficiency in English; additional proficiency in another widely spoken European language is an advantage
• Strong command of Excel with the ability to analyze and interpret numerical data
• Results‑driven, with a customer‑first mentality and eager to learn
• Strong communication, consultative, and influencing skills
• Proven team player
• Comfortable working in a fast‑paced, dynamic environment to meet evolving business requirements
• Strong attention to detail, following and improving processes

• Background in contract renewals, sales operations, or account management within an enterprise environment
• Relevant educational background in technology, business, economics, or similar

• Generous remuneration package
• Employee Stock Purchase Plan enrollment
• 24 vacation days annually
• Birthday day off
• Holiday entitlement increases with years of service
• Extra time off for service anniversaries
• Community service time off
• International Women’s Day – March8 is an official holiday for all employees
• Group personal pension plan
• Income protection coverage for long‑term illness or reduced earning capacity
• Collective health insurance
• Hybrid working option
• Meal and commuting allowance (public transport card or per‑kilometer reimbursement)
• Bike lease scheme with tax benefits
• Company fitness program – access to gyms nationwide