Direct Client : Business Analyst W2

Overview

Direct Client Requirement:
Business Analyst on W2 Contract Only

• Work directly with product owners and stakeholders to elicit their feedback on customer satisfaction items
• Analyze existing customer satisfaction functionality requests with the goal of making business-value based recommendations to Product Owners
• Identify internal and external knowledge transfer opportunities
• Facilitate requirements JADs and other requirements workshops
• Facilitate root cause analysis and make business process improvement recommendations
• Assist/conduct requirements training sessions and develop requirements best practices for product delivery
• Partner with Development leads to identify opportunities for better collaboration and process improvements

• Overall Exp. (in years): 5
• Primary Skill:
  Work directly with product owners and stakeholders to elicit their feedback on customer satisfaction items
• Skillset:
  Java, JSP, Spring, Hibernate, Ajax, Blade Logic, Apache, VMware technologies, Tomcat, Web Logic, Oracle, MS SQL, DB2
• Not just a developer or production/application support individual; able to think through problems, own them, and present various options/solutions to FRE team
• Support is required 8 X 5; production outages should be addressed 24 X 7

• Managing the underlying or integration infrastructure of the Self Service Portals
• Facilitating the workflow approvals or job execution of the requests
• Major enhancements of the self-service portals

Formation will be kept confidential according to EEO guidelines.