Enterprise Technician Job Round Lake area,Illinois USA,IT/Tech

job description

job title enterprise technician

department technology & innovation

bargain unit classification bargaining unit-earl

reports to assistant superintendent of technology and innovation

flsa designation non-exempt

pay scale/lane collective bargaining agreement

benefits benefit summary

work calendar full year

version date 9/15/26

part i: summary of position

the enterprise technician is a centrally assigned member of the enterprise technology team within the technology and innovation department. This position supports district technology operations by coordinating technology processes, purchasing, intake, inventory, reconciliation, specialized device programs, and large-scale deployments. The enterprise technician ensures technology equipment is properly ordered, received, documented, configured, deployed, maintained, reconciled, and retired throughout its lifecycle.

the enterprise technician provides technical support to district departments and collaborates with enterprise specialists to support the district. This position collaborates with finance, special education, technology staff, district leadership, and vendors to maintain accurate records, resolve operational issues, and ensure consistent and efficient technology services across the district

part ii: minimum knowledge, skills and abilities
a.

Education and experience:

high school diploma required; associates or bachelors in a technology related field preferred

one (1) year of experience in information technology or educational technology support is preferred.

b. Credentials:

relevant certifications in technology support, it management, or mobile device management preferred (e.g. Comptia a+, jamf certifications).

training or experience related to inventory management, asset management, purchasing systems, or enterprise service-management platforms is preferred.

certifications or badges related to educational or instructional technology are a plus (e.g. Edpuzzle, nearpod, seesaw).

c.

Knowledge, skills and abilities:

ability to provide timely and professional customer service in a technical support environment.

working knowledge of computing devices, mobile devices, software, peripherals, and enterprise technology systems.

technical troubleshooting and problem-solving skills, including the ability to resolve routine issues and appropriately escalate complex problems.

knowledge of purchasing, purchase-order, receiving, and reconciliation processes.

knowledge of technology inventory, asset management, and equipment-lifecycle practices.

familiarity with mobile device management systems used to enroll devices and configure applications, settings, restrictions, and profiles.

ability to coordinate equipment intake, staging, storage, deployment, transfer, recovery, and disposition.

familiarity with help desk, inventory, purchasing, and device-management systems.

ability to maintain accurate records and communicate effectively with district departments, finance, special education, technology staff, and vendors.

strong organizational skills, attention to detail, adaptability, and ability to appropriately handle confidential information.

part iii: essential functions

the following identifies the primary and essential functions of the position and is not intended to be an exhaustive listing of all duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

provide technical support to district departments by responding to service tickets, calls, emails, and in-person requests for assistance.

troubleshoot and resolve hardware, software, peripheral, mobile-device, network-access, and enterprise-system issues, escalating complex problems as appropriate.

manage assigned support tickets by documenting work performed, communicating status updates, and ensuring timely resolution or escalation in accordance with established service expectations.

install, configure, deploy, maintain, and support computing devices, applications, printers, scanners, mobile devices, and other technology equipment used by district departments.

coordinate the intake and triage of technology requests, equipment needs, deliveries, returns, repairs, and other work assigned to the enterprise technology team.

create, process, submit, and track technology purchase orders, including maintaining required quotes, requisitions, approvals, and supporting documentation.

receive and inspect incoming technology shipments and verify equipment, quantities, serial numbers, and condition…