Sales Operations Manager

Role Overview

The Sales Operations Manager is a sales-embedded execution leader responsible for driving customer-facing, revenue-impacting commercial initiatives and sales process development. This role converts sales strategy into disciplined execution by owning day-to-day commercial project management and building repeatable sales processes. This position does not own compensation plans, quotas, or territories and is not commission-based. The role directly supports the Director of Sales by handling tactical execution, coordination, and follow-through, allowing leadership to focus on growth, strategy, and key relationships.

• Own and execute customer-facing commercial projects from kickoff through close-out
• Translate sales strategy into clear execution plans, timelines, owners, and deliverables
• Track commitments, dependencies, and milestones impacting customers and revenue
• Drive closure and accountability across functional teams

• Design, document, and implement scalable, repeatable sales and commercial processes
• Standardize how commercial initiatives are scoped, tracked, reviewed, and closed
• Improve handoffs between Sales, Sales Engineering, Customer Service, Engineering, and Operations
• Establish cadence routines, reporting formats, and execution tools
• Identify process gaps and drive practical improvements

• Coordinate cross-functional execution of sales-driven initiatives
• Escalate risks, misalignment, or slippage with context, impact, and recommended next steps

• Lead internal and external updates for assigned commercial initiatives
• Own customer-facing communication related to schedule, scope, and deliverables
• Prepare executive-ready summaries for sales leadership and customer stakeholders
• Maintain organized documentation and communication records

• Support execution of marketing initiatives tied to sales priorities
• Collaborate with Marketing on product launches, value propositions, and go-to-market efforts
• Translate market feedback and customer insights into actionable inputs
• Ensure alignment between sales execution and marketing messaging

• Support day-to-day sales operations and tactical initiatives
• Improve visibility, predictability, and follow-through across commercial execution
• Support adoption and continuous improvement of sales tools, templates, and tracking systems
• Coordinate updates from internal and independent sales reps on active opportunities
• Support pipeline visibility by ensuring opportunity status, next steps, and milestones are current

• Bachelor’s degree
• 3–5 years of experience in project management, sales operations, or commercial execution
• Proven ability to drive cross-functional, customer-facing initiatives
• Strong project lifecycle management skills with a commercial focus
• Excellent written and verbal communication skills
• Highly organized, execution-driven, and comfortable working independently
• Adaptable in a fast-paced sales environment

• Experience supporting Sales, Sales Engineering, Marketing, or Customer Service
• Exposure to B2B, industrial, or engineered-to-order manufacturing environments
• Familiarity with CRM systems and project tracking tools
• Experience with sales process documentation and workflow improvement
• Project management coursework or certification (a plus)

• Sales strategy translates into executed results
• Commercial processes are clear, repeatable, and consistently followed
• Customers receive timely, disciplined communication and follow-through
• Sales leadership can focus more on growth and strategy
• Cross-functional friction is reduced without adding bureaucracy

• Medical, Dental, Vision Insurance
• 401(k)
• Paid Time Off
• Life Insurance
• Short- and Long-Term Disability

• Inside Sales