Customer Service Representative

Job Description

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager, including receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested. The CSR assists persons in services by scheduling appointments and providing quality customer service to direct persons and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scan documents into the individual’s electronic chart.

The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay, assists with obtaining authorization from insurance companies for required services, and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy.

The CSR identifies and schedules individuals with Benefits Specialists, and works with a team of business support staff to ensure an effective and efficient work environment.

Round Rock, TX

$17.30 – $22.55 per hour

• .50/hour – Williamson County Differential
• .75/hour – Bilingual
• 1.00/hour – Tenure with BTCS
• 1.00/hour – Career ladder specialty
• Up to $2.00/hour – previous experience with a community center in a similar setting

Join our dynamic and enthusiastic team dedicated to continuously improving the health and independence of the persons we serve.

Click on (Use the "Apply for this Job" box below). for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!

• High school diploma or GED.
• Experience working with persons with disabilities.
• Strong computer and communication skills.
• Experience in a medical office setting.
• Demonstration of successful work experience regarding regular and timely attendance.
• Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.

• Some college (1-2 years) or associate’s degree.
• Experience having financial discussions with clients regarding treatment costs.
• Bilingual.

$37,024.00 – $46,904.00 per year

Open until filled