HVAC Service Dispatcher

Way Mechanical is seeking to hire a Service Dispatcher! Way Mechanical is one of the nation’s largest and most experienced mechanical contractors. We specialize in commercial air conditioning, plumbing, piping, and the maintenance of these systems. Way Mechanical is at the forefront of design-build/design-assist, pre-construction, commissioning, building information modeling, and quality control. We want to speak with you if you are an organized team player!

Scope:

As a dispatcher, you would support planning, scheduling, and job set-up. This includes responding to client support requests, assigning technicians to specific work orders, and providing administrative assistance to the service management teams and their technicians in support of customer requirements. Once you are part of the team, gaining knowledge of our processes will allow you to better support our operations in the field and additional functions in Service Support.

The more efficient our Service Team is, the more service calls our company can accept.

Responsibilities
- Including but not limited to:

Receiving/processing incoming service requests

Evaluate customer calls and work with Branch Service Managers for Technician assignment

Learn the business and how to prioritize the most urgent customer calls

Ensure a high-quality customer experience by relaying detailed and accurate information to our operations team and our customers

Record and report the service calls

Multitask in a fast-paced environment and be able to perform as a team member of the department

Supporting the team with what they need to be successful

Schedule appointment times for field service employees

Communicate with customers in order to acquire feedback on the quality of service

Run Reports for Management Process work orders for billing

Supporting the team with what they need to be successful

Periodic Telephonic On-call responsibilities will be required

Qualifications:

High School Diploma or equivalent1-2 years of administrative experience

Strong organizational skills

Excellent written and verbal communication

Knowledge of office management systems and procedures

Benefits:

Weekly Pay Medical, Dental, Vision, Life Insurance
401k Profit Sharing Program Free lunch on Fridays!

Paid Vacation7 Days of Paid Holidays Referral Bonuses Years of Service Appreciation Program
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